Specifically tailored to meet your business needs and requirements, The Magic Mouse aims to provide a customized support solution based on your needs, which is flexible and can be adapted to meet change. Support contracts are tailored to the specific needs of the customer and range from application specific Software Cover to Total System Cover.
The Following components are available from The Magic Mouse:
• Hotline Support
• Hardware Support
• Email Support
• Antivirus Support
• Preventative Maintenance
• Mobile Phone Support
The Magic Mouse can provide Software Support on all application software or specific items. Software cover can also include Hotline support and remote support. Service levels and Response Times All support contracts provided by The Magic Mouse aim to meet or exceed the following service levels. When calls are logged with our service desk they are assessed by the following categories: Critical-Server or system down or time dependent issue i.e. payroll, Major-Workstation or printer unusable or software application not accessible from any workstation i.e. accounts applications or e-mail access Minor-Paper jams, fading monitors, intermittent software errors or operating system upgrades.